Support

Common questions

How do I start a trial?

Download Spotter on the App Store. After you create an account, a 7-day free trial of Spotter Pro is offered in North America and the United Kingdom. Everywhere else, Pro starts when you subscribe. The coach never logs a set until you confirm the card.

How do I manage or cancel a subscription?

iPhone: Settings → Apple ID → Subscriptions → Spotter, or the Manage subscription link in the app profile. Web billing (Stripe) is managed from Profile in the website. Cancelling keeps Pro until the period you already paid for ends.

What does the AI coach send off-device?

On first use of any AI feature, the app shows a consent screen naming Microsoft Azure AI Foundry / OpenAI and listing what is shared (messages, workout/profile context, photos). Features stay inert until you accept. We do not use your chats or workouts to train models.

Is this medical advice?

No. Nutrition numbers are estimates, not medical advice. Talk to a qualified professional about injuries, diet, or health conditions.

Where is my data?

Workouts, meals, and chats live in your Spotter account. You can export them from Profile and delete the account (30-day grace, then permanent). Details are in the Privacy Policy.